When JCPenney centralized all their buying activities,store and department managers spent more time working with associates and talking with customers.The result of this was that the company was better able to understand the expectations of the customers.Which of the following gaps was reduced as a byproduct of the centralization?
A) knowledge
B) communications
C) performance
D) standards
E) research
Correct Answer:
Verified
Q19: Empowerment means allowing employees at the lowest
Q20: What is the best way a retailer
Q21: Service excellence will occur only when _.
A)top
Q22: Retailers can reduce the knowledge gap by
Q23: The radio advertisement announced the video store
Q25: Customers at Chapter One Bookstore complained about
Q26: A retailer would be reducing the _
Q27: When Amir opened his seafood market in
Q28: When Autumn called the plumber to repair
Q29: The manager of the Warren Wilson College
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents