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When JCPenney Centralized All Their Buying Activities,store and Department Managers

Question 24

Multiple Choice

When JCPenney centralized all their buying activities,store and department managers spent more time working with associates and talking with customers.The result of this was that the company was better able to understand the expectations of the customers.Which of the following gaps was reduced as a byproduct of the centralization?


A) knowledge
B) communications
C) performance
D) standards
E) research

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