Question 1

An organization can meet the survival, security, affiliation, recognition, and fulfillment needs of its employees through safe working conditions, health insurance, open-door policy, award ceremonies, continuing education opportunities.

Accepted Answer

The five needs mentioned in the statement are survival, security, affiliation, recognition, and fulfillment. These needs can be met by an organization through various means such as providing safe working conditions for survival and security, an open-door policy for affiliation, award ceremonies for recognition, and continuing education opportunities for fulfillment. Health insurance can also contribute to meeting the survival and security needs of employees.

Question 2

The needs to receive and express love can be powerful motivators of human behavior.

Accepted Answer

Love is a fundamental human need and can significantly impact our behavior and decision-making processes. Love can motivate individuals to pursue relationships, seek validation, and engage in acts of kindness and altruism. Conversely, the absence or deprivation of love can lead to feelings of loneliness, despair, and isolation. Overall, the desire to give and receive love is a fundamental aspect of the human experience.

Question 3

The term emotional intelligence was first coined by ______.

Accepted Answer

Peter Salovey and John Mayer were the first academics to introduce the concept of emotional intelligence in 1990. However, Daniel Goleman popularized the term with his book "Emotional Intelligence" in 1995, which made the concept mainstream.

Question 4

Low points on the motivation graph indicate that certain needs have not been satisfied and require more emphasis.

Accepted Answer

The answer of Low points on the motivation graph indicate...

Question 5

Essential skills for the leader who has developed emotional intelligence are: understanding people, the effective use of words, and the ability to manage conflict.

Accepted Answer

Emotional intelligence involves understanding and managing one's own emotions as well as understanding and relating to the emotions of others. Therefore, effective leaders with emotional intelligence should possess skills such as understanding people and managing conflict, as well as the ability to communicate effectively through the use of words.

Question 6

Two people with two different value systems may be motivated by the same needs.

Accepted Answer

Needs are universal and do not vary based on one's value system. For example, both a wealthy person and a person living in poverty may be motivated by the same need for food and shelter. However, their value systems may influence the actions they take to fulfill those needs.

Question 7

Organizations can manage diversity effectively by developing mentoring and partnering programs that cross traditional social and cultural boundaries.

Accepted Answer

By developing mentoring and partnering programs that cross traditional social and cultural boundaries, organizations can help build trust and respect among employees from different backgrounds, as well as provide opportunities for learning and growth. This can help manage diversity effectively.

Question 8

Analysis of leadership effectiveness shows that female and male leaders do not differ in overall effectiveness, although there remains a slight effectiveness advantage for male leaders in masculine domains and female leaders in feminine domains.

Accepted Answer

Studies and research on leadership effectiveness have shown that there is no significant difference in the overall effectiveness of male and female leaders. However, there may be slight variations in certain areas - male leaders may have an advantage in masculine domains, while female leaders may be more effective in feminine domains. Nonetheless, these differences are relatively small and are not considered significant in terms of overall leadership effectiveness.

Question 9

In Lean In, Sheryl Sandberg reports success and likability are positively correlated for men and negatively correlated for women, helping to explain womens' lack of effort to compete for higher positions.

Accepted Answer

Sheryl Sandberg reports this in her book Lean In.

Question 10

Individuals can overcome cultural differences by examining times when they felt like they were in the minority.

Accepted Answer

When individuals reflect on experiences in which they were in the minority, they can gain empathy and understanding for people who come from different backgrounds and cultures. This can help them overcome cultural differences and build stronger relationships with those who may seem different from themselves.

Question 11

Positive leadership qualities endorsed across all cultures are: trustworthiness, intelligence/skill, and physical size.

Accepted Answer

While trustworthiness and intelligence/skill are generally endorsed across cultures as positive leadership qualities, physical size is not universally valued and can even be seen as a disadvantage in certain cultures.

Question 12

Studies show high employee engagement and a supportive work environment ______ performance by ______.

Accepted Answer

Studies consistently show that high employee engagement and a supportive work environment can increase performance by 50 percent or more. This is due to the fact that engaged employees are more productive, creative, and committed to their work, while a supportive work environment helps to lower stress levels and improve morale. These factors can have a significant impact on overall performance and productivity within an organization.

Question 13

Throughout the world, people prefer leaders who are ______ and who are not _______.

Accepted Answer

People generally prefer leaders who are visionaries and team builders, as these qualities help in setting a clear direction and fostering collaboration, rather than being loners and face-savers, which can hinder effective leadership.

Question 14

Organizational benefits gained by valuing and managing diversity include: increase in workforce creativity and better services provided to diverse populations.

Accepted Answer

Valuing and managing diversity can lead to increased creativity among employees and better ability to serve diverse customer populations. This can provide valuable advantages for organizations in a competitive market.

Question 15

Effective communication across generations requires:

Accepted Answer

Effective communication across generations requires respectful behavior as it helps to establish a positive and open dialogue between people from different age groups. Legislation, edict, or force are not necessary for effective communication and can, in fact, hinder it by creating barriers and tension.

Question 16

The effective leader is sensitive to diverse cultural backgrounds, but considers the character and needs of each individual, case by case.

Accepted Answer

An effective leader should be aware of and sensitive to diverse cultural backgrounds to create a respectful and inclusive environment. However, they should also recognize that each individual has unique character and needs, and should approach each situation on a case-by-case basis to provide effective leadership.

Question 17

Napoleon was 5'2" tall and sought leadership position and power to compensate for his height.

Accepted Answer

This is a common misconception. In reality, Napoleon was actually around 5'7" which was the average height for men during his time. Additionally, there is no evidence to suggest that his desire for leadership and power was motivated by his height.

Question 18

Physical decline can be the result of an unsatisfied social need.

Accepted Answer

Studies have shown that a lack of social interaction and support can lead to physical decline in older adults. Social isolation and loneliness have been associated with increased risk of depression, cognitive decline, and even mortality. Social support networks, on the other hand, have been linked to better physical health, greater longevity, and improved overall well-being. Therefore, meeting social needs can be a factor in maintaining good physical health in older adults.

Question 19

In The Farther Reaches of Human Nature, Abraham Maslow identifies five principles for developing one's full potential, including:
1) experience life fully in the present;
2) take reasonable risks in order to grow;
3) be honest with yourself and others;
4) strive to accomplish tangible goals in line with your values; and
5) commit yourself to people and causes outside yourself.

Accepted Answer

Maslow does indeed identify these five principles for self-actualization in The Farther Reaches of Human Nature.

Question 20

As of 2009, ______ of U.S. Businesses were owned by women.

Accepted Answer

In 2009, approximately 28 percent of U.S. businesses were owned by women.

Quiz 8: Understanding People