Attending to a customer involves:
A) repeating what he/she says.
B) invalidating what he/she says.
C) changing the client's mind on an issue.
D) engaging in high pressure selling.
E) paying attention to him/her.

Question

Quizplus · Accepted Answer

Attending involves paying attention to your client. Your eyes, ears, body, and thought should all be focused on them and what they are saying. Make eye contact to show your client that you are really listening to what he or she has to say.

Attending to a Customer Involves