Daniel sells specialty software designed to allow small insurance companies to manage customer data and claims.Daniel knows that satisfied customers are likely to come back for software updates.To ensure that customers are satisfied after purchasing his software,Daniel should:
A) create realistic expectations through his communication with customers.
B) carefully demonstrate the software to his customers' staff.
C) provide a satisfaction guarantee or return policy.
D) provide a hotline to answer customers' questions.
E) all of these.

Question

Quizplus · Accepted Answer

All of these choices would help ensure customer satisfaction after purchasing the software. Creating realistic expectations through communication, demonstrating the software to the customer's staff, providing a satisfaction guarantee or return policy, and offering a hotline for questions would all contribute to the customer's positive experience with the software and increase the likelihood of repeat business.

Daniel Sells Specialty Software Designed to Allow Small Insurance Companies