The attitudes that Ryan's customers develop after they have purchased his yearly lawn care service will become the basis for determining whether they renew each year.He needs to convey _______,delivering the right services the right way.

Question

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Reliability is the most important attitude that Ryan needs to convey in order to retain his customers. Customers want to know that they can depend on him to deliver the promised services consistently and without fail, year after year. While responsiveness, assurance, empathy, and tangibles are also important aspects of customer service, they do not carry as much weight as reliability in the context of an annual lawn care service.

The Attitudes That Ryan's Customers Develop After They Have Purchased