During which step of the personal-selling process does the salesperson establish a rapport that sets a foundation for the relationship and asks questions to learn more about the prospect and his or her needs and wants?

Question

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The approach step is where the salesperson first meets the prospect and attempts to establish rapport and build a relationship. The salesperson also asks questions during this step to learn more about the prospect's needs and wants. The preapproach step involves gathering information about the prospect before the approach, the qualifying step involves determining if the prospect is a potential customer, and the presentation step involves presenting the product or service to the customer. The prospecting step involves finding potential customers through various means.

During Which Step of the Personal-Selling Process Does the Salesperson