Joe has just bought a state-of-the-art home entertainment system from BOSE which is quite complicated to use.The store offers a customer service facility which will teach Joe how to operate the basic features of the system.BOSE representatives are beginning a good personal relationship with the customer by:
A) Setting proper expectations
B) Monitoring order processing
C) Ensuring the proper use of the product
D) Monitoring order delivery
E) Inflating unreasonable hopes in the customer

Question

Quizplus · Accepted Answer

By teaching Joe how to operate the basic features of the system, BOSE representatives are ensuring the proper use of the product, which helps in building a good personal relationship with the customer.

Joe Has Just Bought a State-Of-The-Art Home Entertainment System from BOSE