_____ involves how the customer chooses to interact and buy from the organization and it involves listening to and learning from the customer.
A) Customer relationship management
B) Total quality management
C) Complexity management
D) Strategic enterprise management
E) Human resource management

Question

Quizplus · Accepted Answer

Customer relationship management involves understanding how customers choose to interact and buy from an organization, as well as listening to and learning from them. This helps organizations build better relationships with their customers and tailor their offerings to meet their needs.

_____ Involves How the Customer Chooses to Interact and Buy