Exchange, coalition, and pressure tactics are examples of hard tactics.

Question

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Some call the first five influence tactics-rational persuasion, inspirational appeals, consultation, ingratiation, and personal appeals-soft tactics because they are friendlier than and not as coercive as the last four tactics. Exchange, coalition, pressure, and legitimating tactics accordingly are called hard tactics because they involve more overt pressure.

Exchange, Coalition, and Pressure Tactics Are Examples of Hard Tactics