There are several ways of providing consumers authentic offerings: (1) __________; (2) provide personal interaction rather than automation; (3) create a social process that allows consumers to share their interests; and (4) manage any dimension of their reputation that might influence perceptions of authenticity.
A) allow for adaptability at every customer contact point
B) back up claims with scientific research, market research, or governmental documentation
C) facilitate customer customization
D) do thorough research at each stage of the new-service development process
E) obtain personal endorsements from celebrity spokespeople and other opinion leaders
Correct Answer:
Verified
Q3: There are several ways of providing consumers
Q4: Which of the following statements about services
Q5: There are several ways of providing consumers
Q6: Intangible activities or benefits that an organization
Q7: James Gilmore and Joseph Pine explain,"The more
Q8: Because services tend to be a(n)_ rather
Q9: way to provide consumers authentic offerings is
Q10: There are several ways of providing consumers
Q11: help consumers assess and compare services,marketers try
Q17: Services refer to
A)ideas that consist of a
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