Carmen can always be counted on to go above and beyond her own duties by helping her co-workers.This is an example of
A)organizational citizenship behaviour.
B)normative commitment.
C)affective commitment.
D)continuance commitment.
E)empathy.

Question

Quizplus · Accepted Answer

Carmen's willingness to help her co-workers beyond her own duties is an example of organizational citizenship behaviour, which refers to the voluntary actions of employees that go beyond their job requirements and contribute to the overall effectiveness and culture of the organization.

Carmen Can Always Be Counted on to Go Above and Beyond