SCENARIO 3-1
Employees at Pony Express are dissatisfied with working conditions,salary,and the general attitude of management.Mark,Susan,and Toni are good friends who work at Pony Express,yet each seems to be reacting differently to the problems at work.Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so.Susan has composed a list of concerns along with her suggestion for improving conditions.Toni has decided that she'll just get a new job and get away from the problem.

-Referring to SCENARIO 3-1,Susan is dealing with her dissatisfaction through
A)affective commitment.
B)voice.
C)loyalty.
D)neglect.
E)organizational citizenship behaviour.

Question

SCENARIO 3-1
Employees at Pony Express are dissatisfied with working conditions,salary,and the general attitude of management.Mark,Susan,and Toni are good friends who work at Pony Express,yet each seems to be reacting differently to the problems at work.Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so.Susan has composed a list of concerns along with her suggestion for improving conditions.Toni has decided that she'll just get a new job and get away from the problem.

-Referring to SCENARIO 3-1,Susan is dealing with her dissatisfaction through
A)affective commitment.
B)voice.
C)loyalty.
D)neglect.
E)organizational citizenship behaviour.

Quizplus · Accepted Answer

Susan is using voice to express her concerns and offer suggestions for improving conditions, indicating that she is still committed to the organization and wants to make a positive change. Affective commitment involves emotional attachment to the organization, loyalty involves remaining committed to the organization despite dissatisfaction, neglect involves reducing effort and productivity, and organizational citizenship behaviour involves going above and beyond job requirements to support the organization. None of these options fully capture Susan's response.

SCENARIO 3-1 Employees at Pony Express Are Dissatisfied with Working Conditions,salary,and the Conditions,salary,and