Question 1

Explain what is meant by active listening,and give an example of a circumstance in which you would have had a more satisfying and productive interchange with another person if that person had followed specific guidelines for effective listening.Be sure to identify the inappropriate or less than effective listening behaviors on the part of the other person,how those behaviors would have differed had he or she utilized the principles of active listening,and how the overall outcome of the interaction would have been improved by this altered behavior.

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Question 2

Define dialogue and provide an example of a time when either the dialogue communicated successfully or when it failed to communicate.Present your answer in conjunction with one of the following factors: communication openness,constructive feedback,appropriate self-disclosure,active listening,and supportive nonverbal cues.

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Question 3

Discuss the three main areas of e-body language and how you have experience each in your correspondence with your professors or managers.

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Question 4

Explain communication openness and its relationship to dialogue.Specify the contextual factors that influence openness in interpersonal communication,and comment on the level of communication openness and dialogue that could be expected to occur in the following scenario.Be sure to clarify any assumptions that you make in developing your answer.
Elisa is about to enter a meeting with her manager,Thomas,to ask why she was not granted a merit raise during this year's round of salary increases.Elisa believes that relatively few employees received a merit raise in addition to the across-the-board cost of living adjustment,though several of her coworkers apparently received the merit increase.She strongly feels that her performance justified one of the few available merit raises.However,she has heard rumors that the company has altered its pay policies in anticipation of a merger with their major competitor.The relationship between Elisa and Thomas goes back almost five years,and has generally been good,usually demonstrating trust and candor.

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Question 5

Explain how the underlying barriers in interpersonal communication frequently form the basis for the direct barriers as impediments to effective communication.Provide an example of how this process might occur.

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Question 6

Explain what is meant by constructive feedback,and why it is important to communication openness,dialogue,and organizational effectiveness in the context of the performance appraisal process.

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Question 7

State the role of communication networks in interpersonal communication and describe your individual communication network at work or school.Based on the role of communication networks,how effective is yours?

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Question 8

At a recent problem-solving meeting relating to worldwide Internet commerce standards between managers and professionals from the United States,Great Britain,Saudi Arabia,Japan,Korea,and China,Jayne Catron entered the room,sat down at the conference table,and interrupted the social chatter by indicating that the meeting was supposed to have started 10 minutes earlier.She went on to announce the fact that she had a master's degree in electrical engineering and a Ph.D.in Computer Science,with dozens of patents to her name.She then immediately proposed a solution to the problem that the group had convened to discuss.Using the concept of cultural context as a barrier to intercultural communication,explain the likely reaction of participants to Jayne's comment,and specify which country Jayne probably comes from.

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Question 9

Discuss the role of lying,distortion,and honesty in the employment interview,and explain how they relate to differences in the goals of the two parties involved (i.e. ,the employment interviewer and the job candidate).Be sure to clarify any assumptions that you make in developing your answer.

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Question 10

Assume you are an American seeking to make a business deal in Japan.How would you approach your first meeting with your Japanese counterpart? How might your Japanese counterpart plan to approach you at your first meeting.

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Quiz 9: Interpersonal Communication in Organizations: Part B