During his interview, John was told that work hours were 8:00 a.m. to 5:00 p.m. However, he noticed after about three weeks that the "up and coming" managers tended to show up by 6:30 a.m. and did not go home until around 7:00 p.m. This is an example of organizational culture's role of:

Question

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The organizational culture in this scenario has not effectively communicated the true work schedule, leading to a misperception and confusion for new employees like John. As a result, the "up and coming" managers have set a new standard of behavior that deviates from the official work hours. This highlights the importance of clear communication and expectations within organizational culture.

During His Interview, John Was Told That Work Hours Were