The employees of the WiseRumbles Library maintain a great relationship with their customers. They recommend new books and magazines to customers based on customers' tastes and preferences and the books previously borrowed by them. They keep track of customers' birthdays and anniversaries in order to send birthday cards and gift vouchers. This shows that employees at WiseRumbles Library are displaying _____.

Question

Quizplus · Accepted Answer

The behavior of the employees at WiseRumbles Library, in recommending books based on the customers' preferences and keeping track of their birthdays and anniversaries to send them cards and gift vouchers, indicates that the employees are empathetic towards the customers. They are able to understand the customers' needs and desires and provide personalized attention, which is a key feature of empathy.

The Employees of the WiseRumbles Library Maintain a Great Relationship