Companies do a number of things to focus on their customers,including:
A) fixing customer complaints quickly.
B) conducting market research on what superior customer service is.
C) offering quality products at low prices.
D) implementing a TCM management system in their production facility.
Correct Answer:
Verified
Q19: Entrepreneurs who recognize demographic,social,and cultural trends as
Q20: Effective one-to-one marketing involves:
A)identifying your best customers.
B)treating
Q21: _ puts the customer at the center
Q22: Clementine,DataScope Pro,GoldMine,and MineSet are what type of
Q23: The total quality management (TQM)concept:
A)strives to achieve
Q25: The key to marketing success is:
A)economy of
Q26: To build an effective customer service program,it
Q27: Companies with strong reputations for quality follow
Q28: Small businesses are able to maintain a
Q29: _ is drawing customers into a store
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