The total quality management (TQM)concept:
A)strives to achieve quality not just in the product or service itself,but in every aspect of the business and its relationship with the customer.
B)relies on quality inspections through an army of quality control inspectors.
C)focuses on reducing the time it takes to fulfill a customer's request for a product.
D)is built on market research.

Question

Quizplus · Accepted Answer

The total quality management (TQM) concept is based on a philosophy of continuous improvement and strives to achieve quality not just in the product or service itself, but in every aspect of the business and its relationship with the customer. This includes improving processes, reducing waste and defects, and involving employees in the quality improvement process. TQM is not just focused on inspections but on creating a culture of quality throughout the organization.

The Total Quality Management (TQM)concept