To build an effective customer service program,it is important to:
A) offer low prices.
B) train key employees to watch for and intervene when there are problems.
C) swiftly discipline employees who mistreat customers.
D) let managers wait on customers occasionally.
Correct Answer:
Verified
Q21: _ puts the customer at the center
Q22: Clementine,DataScope Pro,GoldMine,and MineSet are what type of
Q23: The total quality management (TQM)concept:
A)strives to achieve
Q24: Companies do a number of things to
Q25: The key to marketing success is:
A)economy of
Q27: Companies with strong reputations for quality follow
Q28: Small businesses are able to maintain a
Q29: _ is drawing customers into a store
Q30: TCM is the acronym for:
A)total customer management.
B)time
Q31: _ recognizes that any improvement in quality
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