When you are refusing a routine request from someone in an established relationship,you
A)should use the indirect approach.
B)should invoke company policy if that is a possible out.
C)don't need to invest as much time and effort as you would for other kinds of negative messages.
D)should give the name of the person making the decision.
E)should use the direct approach.

Question

Quizplus · Accepted Answer

The indirect approach is more appropriate for refusing a routine request from someone in an established relationship because it is less likely to damage the relationship.

When You Are Refusing a Routine Request from Someone in an Established