The most important thing to do during a sales call is ________.
A) listen, in order to learn what the customer needs
B) keep talking so the customer doesn't lose interest
C) ask questions to keep the customer engaged in the sales call
D) push for the sale early and don't mention price until the end

Question

Quizplus · Accepted Answer

The most important thing to do during a sales call is to listen to the customer's needs and wants so that you can offer them solutions that will meet their needs. It is important to ask questions and keep the customer engaged, but it is even more important to really hear what the customer is saying and respond to their concerns. Rushing the sales process or avoiding discussion of price until the end are not effective sales strategies.

The Most Important Thing to Do During a Sales Call