What gives customers the feeling that their concerns are being addressed and gives employees the feeling that their expertise matters?
A) management-employee synergy
B) organizational entropy
C) a hierarchically-responsive organization
D) empowerment
E) delegation

Question

Quizplus · Accepted Answer

Empowerment gives customers the feeling that their concerns are being addressed because it allows employees to take ownership and responsibility for resolving those concerns. It also gives employees the feeling that their expertise matters because they are given the authority and freedom to solve problems and make decisions within their area of expertise.

What Gives Customers the Feeling That Their Concerns Are Being