Question 1

When Carol arrived for her first group meeting, people had not yet settled down, and the meeting started thirty minutes later. For the next group meeting, Carol was late by 20 minutes. Her _____ role had changed.
A) received
B) performance
C) enacted
D) intrasender
E) conformity

Accepted Answer

The enacted role is what the individual actually does in the role.

Question 2

The _____ role is what a person understands the sent role to mean.
A) perceived
B) enacted
C) expected
D) influenced
E) discerned

Accepted Answer

The perceived role is what a person understands the sent role to mean.

Question 3

The process of establishing a role structure begins with the _____ role.
A) sent
B) expected
C) perceived
D) controlled
E) enacted

Accepted Answer

The process of establishing a role structure begins with the expected role.

Question 4

Ashish joined a country club, not because he enjoyed golf, but because it would develop his social skills, which are essential for climbing the corporate ladder. He joined for:
A) interpersonal attraction.
B) group activities.
C) instrumental benefits.
D) group goals.
E) norms conformity.

Accepted Answer

A reason why people join groups is that membership is sometimes seen as instrumental in providing other benefits to the individual.

Question 5

During the _____ stage of group development, group members begin to recognize and accept their roles, and understand the roles of other members.
A) conforming
B) forming
C) performing
D) storming
E) norming

Accepted Answer

As groups mature, they tend to evolve through four distinct stages of development. During the norming stage, each person begins to recognize and accept her or his role and to understand the roles of others. Members also begin to accept one another and to develop a sense of unity.

Question 6

The top management of a beverage manufacturing company has put together a team to handle the marketing of their new health drink. However, the team members are unable to agree on the best way to equitably divide the group tasks. In addition, two group members are trying to take over the leadership role, and this has led to more conflict. This group is at the _____ stage of group development.
A) reforming
B) performing
C) storming
D) norming
E) forming

Accepted Answer

As groups mature, they tend to evolve through four distinct stages of development. During the storming stage, there may be a general lack of unity and uneven interaction patterns. At the same time, some members of the group or team may begin to exert themselves to become recognized as the group leader or at least to play a major role in shaping the group's agenda.

Question 7

When employees in an organization do not know what is expected of them, it results in _____.
A) role generalization
B) role variation
C) role overload
D) role conflict
E) role ambiguity

Accepted Answer

Role ambiguity arises when the sent role is unclear and the individual does not know what is expected of him or her.

Question 8

Tyler joins an environmental organization in order to gain credits required for his college course. He joined the organization for _____.
A) interpersonal attraction
B) group goals
C) instrumental benefits
D) norm conformity
E) needs satisfaction

Accepted Answer

A reason why people join groups is that membership is sometimes seen as instrumental in providing other benefits to the individual.

Question 9

During the _____ stage of team development, the basic structure of the group or team is no longer an issue but has become a mechanism for accomplishing the purpose of the group.
A) forming
B) performing
C) conforming
D) norming
E) storming

Accepted Answer

During the performing stage of team development, the basic structure of the group or team is no longer an issue but has become a mechanism for accomplishing the purpose of the group.

Question 10

Which of the following refers to the cues and messages that members of a group use to let an individual know what they are expecting?
A) Performing role
B) Sent role
C) Perceived role
D) Enacted role
E) Delivered role

Accepted Answer

The sent role comprises the messages and cues that team members use to communicate the expected role to an individual.

Question 11

Adam is an administrative assistant who has moved to a different department within the same organization. His new boss has changed the nature of Adam's tasks. In addition, Adam has started extending his working hours to accommodate his boss's schedule. In this scenario, Adam's _____ role has changed.
A) legitimate
B) perceived
C) expected
D) sent
E) intrasender

Accepted Answer

The sent role comprises the messages and cues that team members use to communicate the expected role to an individual.

Question 12

Alan is a member of a group in which team members are intent on solving the problem at hand, and the group leader has the group focused on attaining goals and functioning well. This group is in the _____ stage of group development.
A) performing
B) forming
C) norming
D) transforming
E) storming

Accepted Answer

As groups mature, they tend to evolve through four distinct stages of development. Performing is the final stage of group or team development. At this stage, the team really begins to focus on the problem at hand. The members enact the roles they have accepted, interaction occurs, and the efforts of the group are directed toward goal attainment.

Question 13

In group role structure, the _____ role comprises the messages and cues that group members use to communicate their expectations to another member.
A) enacted
B) intrasender
C) expected
D) sent
E) received

Accepted Answer

The sent role is the role episode as messages and cues are used by team members to communicate the expected role to the individual.

Question 14

During the _____ stage of group development, the members begin to try out various forms of behavior in an attempt to determine the interpersonal behaviors that are acceptable in the group.
A) norming
B) storming
C) forming
D) performing
E) transforming

Accepted Answer

As groups mature, they tend to evolve through four distinct stages of development. The first stage of development is called forming. The members of the group or team get acquainted and begin to test which interpersonal behaviors are acceptable and which are unacceptable to the other members.

Question 15

Which of the following stages of group development is often characterized by a general lack of unity and uneven interaction patterns?
A) storming
B) norming
C) performing
D) forming
E) reforming

Accepted Answer

Storming is the second stage of group development. During this stage, there may be a general lack of unity and uneven interaction patterns.

Question 16

In the _____ stage of group development, the group really begins to settle down to work and focuses on goal attainment.
A) storming
B) performing
C) norming
D) forming
E) conforming

Accepted Answer

Performing is the final stage of group development. At this stage, the members enact the roles they have accepted, interaction occurs, and the efforts of the group are directed toward goal attainment.

Question 17

During the _____ stage of group development, members begin to accept one another and develop a sense of unity.
A) forming
B) storming
C) norming
D) performing
E) transforming

Accepted Answer

During the norming stage of group development, each person begins to recognize and accept her or his role and to understand the roles of others.

Question 18

The _____ role refers to what the individual actually does in his or her role in the group.
A) sent
B) perceived
C) conflict
D) expected
E) enacted

Accepted Answer

The enacted role is what the individual actually does in the role.

Question 19

When the sent role is unclear, it results in:
A) intrarole conflict.
B) role dynamism.
C) role ambiguity.
D) storming.
E) interrole conflict.

Accepted Answer

Role ambiguity arises when the sent role is unclear and the individual does not know what is expected of him or her.

Question 20

Kenyon has always wanted to work at Meridian Electronics. When he got an opportunity to join a local service club to which the owner of Meridian belonged, he jumped at the chance, hoping that it would help him get the job he wanted. Kenyon joined the club for the potential _____.
A) needs satisfaction
B) group activities
C) interpersonal attraction
D) group goals
E) instrumental benefits

Accepted Answer

A reason why people join groups is that membership is sometimes seen as instrumental in providing other benefits to the individual.

Quiz 13: Managing Work Groups and Teams

When Carol arrived for her first group meeting, people had not yet settled down, and the meeting started thirty minutes later. For the next group meeting, Carol was late by 20 minutes. Her _____ role had changed.

The _____ role is what a person understands the sent role to mean.

The process of establishing a role structure begins with the _____ role.

Ashish joined a country club, not because he enjoyed golf, but because it would develop his social skills, which are essential for climbing the corporate ladder. He joined for:

During the _____ stage of group development, group members begin to recognize and accept their roles, and understand the roles of other members.

When employees in an organization do not know what is expected of them, it results in _____.

Tyler joins an environmental organization in order to gain credits required for his college course. He joined the organization for _____.

During the _____ stage of team development, the basic structure of the group or team is no longer an issue but has become a mechanism for accomplishing the purpose of the group.

Which of the following refers to the cues and messages that members of a group use to let an individual know what they are expecting?

Alan is a member of a group in which team members are intent on solving the problem at hand, and the group leader has the group focused on attaining goals and functioning well. This group is in the _____ stage of group development.

In group role structure, the _____ role comprises the messages and cues that group members use to communicate their expectations to another member.

During the _____ stage of group development, the members begin to try out various forms of behavior in an attempt to determine the interpersonal behaviors that are acceptable in the group.

Which of the following stages of group development is often characterized by a general lack of unity and uneven interaction patterns?

In the _____ stage of group development, the group really begins to settle down to work and focuses on goal attainment.

During the _____ stage of group development, members begin to accept one another and develop a sense of unity.

The _____ role refers to what the individual actually does in his or her role in the group.

When the sent role is unclear, it results in:

Kenyon has always wanted to work at Meridian Electronics. When he got an opportunity to join a local service club to which the owner of Meridian belonged, he jumped at the chance, hoping that it would help him get the job he wanted. Kenyon joined the club for the potential _____.