CRM software differs from SFA software in that CRM software:
A)is hosted on the company's servers so it can only be accessed from on-site
B)has room for more customer contact records
C)contains contact records as well as product specifications
D)connects to multiple systems so everything is integrated across all sales channels
E)is only used by management,not salespeople

Question

Quizplus · Accepted Answer

CRM software connects to multiple systems so everything is integrated across all sales channels, while SFA software focuses primarily on managing sales-related activities such as contact management, pipeline management, and sales forecasting. CRM software goes beyond this to include customer service, marketing, and other aspects of customer relationship management.

CRM Software Differs from SFA Software in That CRM Software