Customer relationship management (CRM)software has been described as a philosophy because:
A)only certain personalities will be able to use it effectively
B)it allows you to create a deep and lasting relationship with your customers strategically
C)not everyone sees its usefulness
D)those who use it effectively tend to be more comfortable with computers
E)using it usually brings transformation to the morale in a company

Question

Quizplus · Accepted Answer

CRM software is more than just a tool or technology. It is a business strategy that helps companies build long-term relationships with their customers by understanding their needs and providing personalized solutions. Therefore, it is considered a philosophy rather than just a software tool.

Customer Relationship Management (CRM)software Has Been Described as a Philosophy