Knowledge base information makes sales easier if:
A)it is available to salespeople only
B)it is available to salespeople and other employees,but not customers
C)it is available to salespeople,other employees,and customers equally
D)it is available to salespeople,select other employees,and customers at different levels of access
E)it is available to sales management only

Question

Quizplus · Accepted Answer

Providing different levels of access to the knowledge base information is necessary to ensure the right information reaches the right people. Salespeople, select other employees, and customers should have access to the information, but their access levels may differ based on their roles and needs. This approach ensures that the information is accessible to all who need it, but also protects sensitive information and ensures that customers only have access to information relevant to them.

Knowledge Base Information Makes Sales Easier If