Which of the following statements about objections is FALSE?
A) Objections present sales opportunities.
B) A prospect's objection indicates that he or she is showing some interest in the seller's presentation.
C) Salespeople should encourage buyers to voice their concerns or questions.
D) Salespeople should take every buyer's objections personally.
E) Real objections are logical to the prospect,no matter how they seem to the sales rep.

Question

Quizplus · Accepted Answer

Salespeople should not take objections personally, as they are simply concerns or questions that need to be addressed in order to move the sales process forward. Taking objections personally can lead to defensive behavior and a breakdown in the relationship between the salesperson and the prospect.

Which of the Following Statements About Objections Is FALSE