Which of the following would be considered an indirect customer touch point?
A)in-store interactions
B)news articles
C)return counters
D)voice mail systems
E)service calls

Name: Which of the following would be considered an indirect customer touch point? A)in-store interactions B)news articles C)return counters D)voice mail systems E)service calls
Brand: Quizplus
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Question

Quizplus · Accepted Answer

News articles are considered an indirect customer touch point because they are not controlled by the company and reach customers through third-party media.

Which of the Following Would Be Considered an Indirect Customer