As Warren walked into his customer's office, he sensed the customer was in a bad mood. Therefore, Warren told his customer, "I realize your degree in chemistry makes you the expert on insecticides, but I suggest that you try my company's new line of organic insecticides. Other dealers have had great success with this line and I know that this product would provide your store, which is so well run, with a greater profit margin also." What type of a close was Warren using?
A) Standing-room-only
B) Compliment
C) Minor-points
D) Assumptive
E) Presumptive

Question

Quizplus · Accepted Answer

Warren used a compliment close by acknowledging the customer's expertise in chemistry and praising the management of the store, aiming to create a positive atmosphere and make the customer more receptive to his suggestion.

As Warren Walked into His Customer's Office, He Sensed the Customer