According to the Kano model,which of the following features in a refrigerator is most likely to fall under the category of a delighter?
A)Temperature controls
B)Defrost option that allows to clear the frozen ice
C)A separate section for vegetables inside the refrigerator
D)Anti-freeze feature that does not freeze food inside the refrigerator

Question

Quizplus · Accepted Answer

Delighters, according to the Kano Model, are features that customers do not expect and thus provide a high level of satisfaction when present. An anti-freeze feature that prevents food from freezing inside the refrigerator is innovative and exceeds normal expectations, making it a delighter.

According to the Kano Model,which of the Following Features in a Refrigerator