According to the gap model,the term "_____" refers to the outcome of the production process and what is delivered to the customer.
A)expected quality
B)delighter
C)satisfier
D)actual quality

Question

Quizplus · Accepted Answer

The term "actual quality" refers to what is delivered to the customer, which is one of the gaps in the gap model. The other answer choices are related to customer expectations and perceptions, but not specifically to the outcome of the production process.

According to the Gap Model,the Term "_____" Refers to the Outcome