Which of the following is used by organizations to measure customer response by allowing them to express their degree of opinion?
A)Histogram
B)Likert Scale
C)R-chart
D)Cause-and-effect diagram

Question

Quizplus · Accepted Answer

A Likert Scale is a commonly used tool for measuring customer response. It allows customers to express their degree of opinion on a given topic by choosing a rating on a scale, typically ranging from strongly agree to strongly disagree. This can provide valuable insights into customer satisfaction and preferences. The other options listed (Histogram, R-chart, and Cause-and-effect diagram) are not typically used for measuring customer response.

Which of the Following Is Used by Organizations to Measure