Which of the following is most likely to be true of a customer-focused organization?
A)They make it easy for the customers to conduct business.
B)They do not encourage customer complaints as it will affect their brand image.
C)They are less keen on engaging in a face-to-face conversation with the customers.
D)They do not provide explicit guarantees and warranties to the customers.

Question

Quizplus · Accepted Answer

A customer-focused organization would prioritize making it easy for customers to conduct business with them, as this would help enhance customer satisfaction and loyalty. They would also likely encourage feedback and complaints from customers to identify areas for improvement. Engaging in face-to-face conversations with customers and providing explicit guarantees and warranties can also be important aspects of being customer-focused. Therefore, options B, C, and D are less likely to be true of a customer-focused organization.

Which of the Following Is Most Likely to Be True