Affinity diagram is a tool that can be used by organizations to:
A)measure the response of customers by allowing them to express their degree of satisfaction on a five-point scale.
B)streamline their communication process with the customers.
C)gather and organize a large number of ideas or facts.
D)train their employees on service recovery.

Question

Quizplus · Accepted Answer

Affinity diagram is a tool that helps in organizing a large number of ideas or facts. It is commonly used in problem-solving and decision-making processes to group ideas and data into meaningful categories. It is not used for measuring customer satisfaction, communication processes, or employee training.

Affinity Diagram Is a Tool That Can Be Used by Organizations