What does "Stop, look, and listen" refers to?
A)teaching sales people how to tactfully deal with losing a sale
B)dealing with price objections
C)the second step in dealing with difficult customers
D)the first step in dealing with an angry customer
E)how to handle an interrupted presentation

Question

Quizplus · Accepted Answer

"Stop, look, and listen" is a common phrase used to teach children to be safe around traffic. However, in a customer service context, it can also refer to the first step in dealing with an angry customer. The idea is to stop what you're doing, look the customer in the eye, and listen to their concerns. This can help deescalate the situation and show the customer that you care about their issue.

What Does "Stop, Look, and Listen" Refers To