The people variable of the expanded marketing mix refers to the human aspect of products, services or experiences.
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Q125: In services literature, physical assets are commonly
Q126: Promotion includes service outlets.
Q127: Seven of the marketing mix elements -
Q128: When customers play a key part in
Q129: Promotion includes word-of-mouth communication.
Q131: Experiences are something staged by an organisation.
Q132: Economists would say that we moved from
Q133: Personalisation refers to a customers' desire for
Q134: People only includes employees.
Q135: Internal marketing is a cross between human
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