Which is true?
A)Efficient and effective one-person service desks are common and are considered a best practice.
B)Small service desks are effective if the service desk has a broad scope of responsibilities.
C)Small service desks cannot be world class even if they have satisfied customers.
D)Service desks may remain small because they have a low call volume and support stable products.

Question

Quizplus · Accepted Answer

Small service desks can indeed remain small and still be effective if they have a low call volume and are supporting products that do not change frequently or require extensive support. This allows them to manage their workload effectively without the need for a large team.

Which Is True