Which is statement best describes centralized service desks?
A) They cost more to operate than decentralized service desks.
B) All analysts are located in one location.
C) Analysts typically have higher skill levels and greater ability to resolve incidents.
D) The goal is to resolve all incidents at the service desk.
Correct Answer:
Verified
Q41: Which is true about customer relationship management
Q42: A service desk with eight people is
Q43: Which is true?
A)Efficient and effective one-person service
Q44: Which is a challenge that small service
Q45: Which is true about large service desks?
A)Unlike
Q47: _ service desks must communicate to customers
Q48: A company with a single service desk
Q49: The process of determining a customer's need
Q50: When a service desk is run as
Q51: Which is true of service desks run
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