During the first few minutes of the sales call, salespeople should do all of the following except:
A) be friendly
B) stick to the agenda
C) be positive
D) show sensitivity to the customer's needs and opinions
E) They should do all of the above

Question

Quizplus · Accepted Answer

While being friendly, positive, and sensitive to the customer's needs and opinions are all important aspects of a sales call, it is not necessary to stick rigidly to the agenda in the first few minutes. At the beginning of the call, it is more important to establish a rapport with the customer and build a connection before diving into the specific details of the sales pitch. Flexibility and adaptability are key in these early stages of the conversation.

During the First Few Minutes of the Sales Call, Salespeople