Which of the following best describes an absence of customer dissatisfaction in hotel operations?
A) When facilities are as expected by guests
B) When facilities exceed customer expectation
C) When facilities are worse than expectations
D) When facilities are generally as expected, with some worse than expected
Correct Answer:
Verified
Q1: Which of the following is likely to
Q3: : According to the quality characteristics matrix,
Q4: The SERVQUAL model mainly analyses _.
A) service
Q5: Within the context of positive and negative
Q6: Which of the following IS NOT a
Q7: Which of the following management initiatives is
Q8: Which of the following management initiatives is
Q9: Which of the following management initiatives is
Q10: Which of the following IS NOT a
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