The SERVQUAL model mainly analyses ______________.
A) service gaps
B) critical incidents
C) staff reactions to unusual requests
D) staff reactions to service failure
Correct Answer:
Verified
Q1: Which of the following is likely to
Q2: Which of the following best describes an
Q3: : According to the quality characteristics matrix,
Q5: Within the context of positive and negative
Q6: Which of the following IS NOT a
Q7: Which of the following management initiatives is
Q8: Which of the following management initiatives is
Q9: Which of the following management initiatives is
Q10: Which of the following IS NOT a
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