Which of the following IS NOT a feature of Total Quality Management?
A) Based upon rigorous fault detection
B) Highest priority given to quality throughout the organisation
C) Quality is defined in terms of customer satisfaction
D) The organisation's aims will be clearly stated and accessible to all
Correct Answer:
Verified
Q1: Which of the following is likely to
Q2: Which of the following best describes an
Q3: : According to the quality characteristics matrix,
Q4: The SERVQUAL model mainly analyses _.
A) service
Q5: Within the context of positive and negative
Q7: Which of the following management initiatives is
Q8: Which of the following management initiatives is
Q9: Which of the following management initiatives is
Q10: Which of the following IS NOT a
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