Within the context of positive and negative responses to critical service incidents in hotels, unsolicited employee actions lead to _________________.
A) customer satisfaction when exceeding expectations
B) customer dissatisfaction when exceeding expectations
C) employee disciplinary action when exceeding expectations
D) employee pay increases when exceeding expectations
Correct Answer:
Verified
Q1: Which of the following is likely to
Q2: Which of the following best describes an
Q3: : According to the quality characteristics matrix,
Q4: The SERVQUAL model mainly analyses _.
A) service
Q6: Which of the following IS NOT a
Q7: Which of the following management initiatives is
Q8: Which of the following management initiatives is
Q9: Which of the following management initiatives is
Q10: Which of the following IS NOT a
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents