Which of the following is likely to be a customer satisfier in hotel operations?
A) Quality of the host/guest transaction
B) Quality of the television and channels
C) Own room or suite décor
D) Quality of the leisure equipment
Correct Answer:
Verified
Q2: Which of the following best describes an
Q3: : According to the quality characteristics matrix,
Q4: The SERVQUAL model mainly analyses _.
A) service
Q5: Within the context of positive and negative
Q6: Which of the following IS NOT a
Q7: Which of the following management initiatives is
Q8: Which of the following management initiatives is
Q9: Which of the following management initiatives is
Q10: Which of the following IS NOT a
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