: According to the quality characteristics matrix, fault correction by staff is an example of __________________.
A) intangible service
B) tangible service
C) intangible product
D) tangible product
Correct Answer:
Verified
Q1: Which of the following is likely to
Q2: Which of the following best describes an
Q4: The SERVQUAL model mainly analyses _.
A) service
Q5: Within the context of positive and negative
Q6: Which of the following IS NOT a
Q7: Which of the following management initiatives is
Q8: Which of the following management initiatives is
Q9: Which of the following management initiatives is
Q10: Which of the following IS NOT a
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