Which of the following is NOT a behavioral criterion used in salesperson evaluation?
A) number of demonstrations conducted
B) number of required reports submitted
C) number of customer calls
D) sales volume in dollars
E) number of customer complaints

Question

Quizplus · Accepted Answer

Sales volume in dollars is a result-oriented criterion, not a behavioral criterion. Behavioral criteria focus on the actions and behaviors of the salesperson, such as the number of demonstrations conducted, reports submitted, customer calls, and customer complaints. Sales volume, on the other hand, measures the outcome of these behaviors.

Which of the Following Is NOT a Behavioral Criterion Used