A more expansive notion of CRM includes more constituencies than merely customers. Which of the following is NOT typically covered in the expanded notion of CRM?
A) suppliers
B) distributors
C) household and industrial customers
D) facilitating agencies
E) all are covered
Correct Answer:
Verified
Q43: Which of the following is NOT a
Q44: With respect to CRM systems
A)salespeople generally look
Q45: Which of the following is, in fact,
Q46: Studies on CRM implementation have found
A)that the
Q47: Studies on CRM implementation have found that
A)contrary
Q49: Which is FALSE?
A)CRM is applicable to all
Q50: Select the INCORRECT statement. Campaign management tools
A)were
Q51: Database construction is
A)easiest for firms having infrequent
Q52: Which is INCORRECT? Relational databases contain
A)customer transaction
Q53: Which is a true finding with respect
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