Since some customers prefer to deal with people of their own race, employers may assign black employees to deal with black customers, white employees to deal with white customers, etc., under the defense of business necessity.

Question

Quizplus · Accepted Answer

It is illegal to assign employees to deal with customers of a certain race based on the customer's preference. This violates anti-discrimination laws and is not a valid defense of business necessity. Employers should ensure that all employees are trained to provide quality service to customers of all races.

Since Some Customers Prefer to Deal with People of Their