Which of the following steps is not part of the refreezing phase of organizational change?
A) implementation of evaluation systems that track expected behaviors
B) implementation of permanent training systems for upgrading knowledge and skills
C) creating reward systems that reinforce expected behaviors
D) relying on loyalty to the organization to maintain expected behaviors
E) ensuring that hiring and promotion systems support the new demands

Question

Quizplus · Accepted Answer

Relying on loyalty to the organization to maintain expected behaviors is not a step in the refreezing phase of organizational change. This approach assumes that employees will naturally maintain the new behaviors without any reinforcement or support, which is not a reliable strategy for sustaining change. The other options (A, B, C, and E) all involve implementing systems and strategies to reinforce and support the desired changes.

Which of the Following Steps Is Not Part of the Refreezing