Organizational leaders encounter associate resistance to change when they attempt to improve organizational performance by using job enlargement to redesign a job. Leaders can best alleviate the resistance by:
A) using rich communication to explain what will be involved in the changes.
B) asking associates to openly discuss their feelings about the changes.
C) adopting a coercive style and insisting that associates accept changes or leave the organization.
D) assuring associates that they are capable of handling their new job responsibilities.
E) assigning team leaders to monitor compliance among associates.

Question

Quizplus · Accepted Answer

Using rich communication to explain what will be involved in the changes is the best option to alleviate resistance to job enlargement. Associates may resist change because they are unsure about what the changes will entail or how it will impact their job responsibilities. Providing clear and detailed communication can address these concerns and help associates understand why the changes are necessary for improving organizational performance. Involving associates in the process and seeking their feedback can also increase their buy-in and acceptance of the changes. The other options may create further resistance or conflict and may ultimately harm organizational performance.

Organizational Leaders Encounter Associate Resistance to Change When They Attempt