Although peripheral services may increase a firm's level of investment, they may also enable that firm to
A) better balance supply and demand.
B) make services more tangible to consumers.
C) improve employee human-relations skills.
D) create and maintain a competitive advantage.
Correct Answer:
Verified
Q10: Goods and services can be categorized along
Q11: Which of the following best illustrates the
Q12: The basic services that companies provide for
Q13: The supplementary services that companies provide for
Q14: Which statement concerning core and peripheral services
Q16: Which statement concerning the degree of tangibility
Q17: Rental goods, owned goods, and nongoods services
Q18: Service provider training in interpersonal skills is
Q19: Training in interpersonal skills is LEAST important
Q20: Which of these is NOT a characteristic
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